Skip to main content

Warranty Policy

Scope of Application

This policy applies only to mainland China.

1. Seven-Day Unopened No-Reason Return and Exchange​

Within 7 days from the date of receipt, if unopened, the product can be returned or exchanged for no reason. The costs and other risks arising from the return or exchange shall be borne by the customer.

2. Warranty Proof​

When applying for product warranty service, the customer needs to provide the corresponding purchase receipt or transaction number as warranty proof.

3. Scope of Free Warranty​

Under normal use, if the product has a hardware failure due to its own quality issues and is within the warranty period, Synria will provide free repair service.

4. Warranty Start Date​

The warranty start date is the logistics receipt date.

5. Ownership of Repaired Parts​

The parts replaced during repair belong to Synria.

6. Warranty Service Details​

(1) Parts Repair (servos/motors, electronic components, structural parts, etc.)​

Warranty PeriodWarranty Service
≤3 monthsThe customer disassembles and ships back; Synria replaces with new for free and bears the shipping cost
3 - 6 monthsThe customer disassembles and ships back; Synria replaces with new for free, and the customer bears the round-trip shipping cost
≥6 monthsThe customer needs to pay according to the parts repair/replacement price given by Synria

(2) Whole-Unit Repair​

Warranty PeriodWarranty Service
≤1 monthThe customer ships back the whole unit; Synria repairs/replaces with new for free and bears the shipping cost
1 - 6 monthsThe customer ships back the whole unit; Synria repairs/replaces with new for free, and the customer bears the round-trip shipping cost
≥6 monthsThe customer needs to pay according to the whole-unit repair/replacement price given by Synria

7. Special Notes​

  1. Within the product warranty period, Synria only provides free repair for failures that occur during normal use of the product.

  2. If any of the following situations occur, even within the warranty period, Synria will charge the customer a repair fee (referring to the ≥6 months method):

    • Damage or failure caused by incorrect use (inconsistent with the product manual) or improper use;

    • Failure caused by unauthorized disassembly or modification by the customer;

    • Natural wear, tear, and aging of the casing and other parts;

    • Damage caused by force majeure such as natural disasters.

  3. Please strictly follow the instructions in the relevant Synria Technology product manuals when operating the product.